Fixed Issues

The following "Known Issues" have been resolved. If you feel that one of these issues is not, in fact, corrected, please contact our Applicant Support team via the 'Ask A Question' tab with details of the issues you continue to encounter so that we can assist you further.

This page was last updated at 945 am ET on March 23.

Issue Description Resolution Status

Connection with SlideRoom

Applicants may encounter an error when attempting to submit a SlideRoom portfolio. 

Fixed

Applicant and Recommender account creation

An error message is not displayed if accounts are created with passwords longer than 16 characters.

Fixed

Application fee payment processor was offline

The payment system is back online.  Applicants will be able to log back into the system to complete the payment process.

Fixed

School Lookup Freezing

Applicants who enter a home address that cannot be validated by the system may experience freezing School Lookup Screen.

Fixed

Choice value expiration: error screen upon submission

If an applicant has entered an answer to an optional member question that has choice values that expire, and then 'clears' that earlier answer, the system will display an error screen when the applicant submits the application.

Fixed

Upload questions: pdf document display

For upload questions,  a PDF document that has been created via a scan may not upload properly and content may be cut off across the top of the page. 

Fixed

Upload documents: blank pdf display

For upload questions, documents uploaded from certain systems may not upload properly and a preview of the document may result in a blank page.

Fixed

Support portal provider outage

Our support portal provider, Parature, experienced a service-wide outage from about 340 am until about 1230 pm on 11/17. As a result, our help centers appsupport.commonapp.org and recsupport.commonapp.org were not available for a period of time. We posted a splash page to instruct students and recommenders to email us directly at appsupport@commonapp.net, and we shared a similar message on our social media channels.

Fixed

QAS Address Verification

We experienced intermittent lag times with our QAS address verification process the morning of 11/19. Student may have had to wait a minute while the verification process waited for QAS. Upon timeout of that process, the student was presented with the address entry overlay again, still populated with the address information they entered. They could then click 'Done' and the address would populate the application. This would not have prevented a student from entering an address and proceeding with their application.

Fixed

Double dashes in long answer questions

When using 2 sets of double dashes in a long answer question, some words in the essay are broken.  The word at the end of the line is continued on the next line when it should not be.

Fixed

Naviance lag times

Naviance recently saw an increase in usage which resulted in lag time for some users. In response they routed traffic to an alternate data center and increased server capacity. They have now successfully completed upgrades to their network capacity that should address some of the slowness issues. The Naviance team will continue working night and day to monitor product performance and make further improvements where appropriate.

Fixed

Application fee payment processor was offline

The payment system is back online. Applicants will be able to log back into the system to complete the payment process.

Fixed

Emails not being received at commonapp.net domain

We experienced a brief issue with receiving emails to our commonapp.net domain, which included our support email addresses. No inbound or reply messages were reaching commonapp.net email addresses which include member, school official and applicant support.

Fixed

System slowness and errors

We experienced intermittent connectivity issues the morning of March 20th  that may have caused applicants, recommenders, or members to encounter an error or system slowness.  We apologize for this inconvenience and the issue was resolved quickly.

Fixed

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Topic Information
  • Topic #: 33011-1589
  • Date Created: 10/9/2013
  • Last Modified Since: 3/23/2015
  • Viewed: 46072