Known Issues and Progress Updates

We're always working to resolve issues that are reported to us. If your problem is listed below, we're aware of the issue and are working to resolve it as quickly as possible.  We will provide suggested workarounds and updates regularly, as we are committed to updating the status of these issues as often as possible. 

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If you'd like to report a new issue please click the "Ask A Question" tab to contact our Support team.

 

This page was last updated at 8 pm ET on August 2nd.

 

Issue Description Resolution Status Temporary Solution
Email account update issue We have seen isolated incidents wherein a student created an account with one email, has since updated the email address, but that update is not reflected in our authentication database.  Reported If you encounter any issue with your email address or account, please contact our Applicant Solutions Center at appsupport@commonapp.net for assistance.
Adding members with long name causes display issue (specific to browser). In the application, adding a college with a very long name can occasionally cause the columns to widen in Chrome so that you cannot see the "Remove" icon. Reported If this happens and you need to remove a school, please use another browser.
Long Answer - Unable to Select and replace existing text with new text using keyboard Ctrl-A/Ctrl-V When working in the personal essay, the long answer control does not recognize the Ctrl-A then Ctrl-V sequence. Reported If you want to replace all the text in your answer by pasting other text in its place, first delete the unwanted text rather than pasting over existing text.
FERPA authorization overlay in Firefox In the application, the FERPA authorization overlay in Firefox does not have scroll bars and in some cases it is possible to "lose" the submit button depending on screen resolution. Reported Please try another browser.
Early Decision Questions If an applicants selects Early Decision for a college and then changes the decision plan, questions normally triggered by the Early Decision selection may still display. Reported  
Unknown Parent Check Mark In cases where an applicant first selects Mother or Father for Parent Type and then changes the response to Unknown, the Parent section will not be marked as complete. Reported If the applicant answers one of the questions that drives a conditional required question (e.g., occupation which requires employment status or education level which requires further education information), then the conditional questions are still required even when the parent is changed to unknown. The suggested workaround is to remove the answers, eliminating the conditionally required questions, and the green check appears
Long Answer: Chrome is cutting off the last line of a paste. When pasting from Chrome, the last line of your content may not paste. Reported As a best practice, always check your pasted content prior to submitting your application.
Long Answer: Copy/pasting from Word in Firefox will add formatting text If you are using Word 11 for Mac and Firefox 14.4.x when you paste your content into the Common App essay answer box you may see additional formatting commands from Word that should not be visible. application to copy your essay into Common App. Reported Workaround: Log into Common App using a different browser or use a different word processing application to copy your essay into Common App.
Pasting from Google Docs

Text pasted from a Google doc into an essay or long response field will not retain formatting.

Reported  
Print PreviewError Message: The Adobe Reader cannot be found at its installed ln When using the print preview function in Firefox, likely in the newest version, possibly in combination with a new version of the Adobe Reader plug-in, there is an error message "The Adobe Reader cannot be found at its installed location". Once the error is dismissed the spinning wheel is visible and does not transition to a usable PDF preview, so preview and submission are impacted. Reported The issue will not present itself if another browser other than Firefox is used.

You may be able resolve the PDF display issue in Firefox by following the steps outlined in this url: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings


Note that the instructions come from Mozilla/Firefox, so it's safe to use, but it does remove extensions and extension data as part of the "reset" that it performs. It can be "undone" afterward if needed by following additional steps.
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Topic Information
  • Topic #: 33011-931
  • Date Created: 07/31/2013
  • Last Modified Since: 08/02/2015
  • Viewed: 673