Known Issues and Progress Updates
We're always working to resolve issues that are reported to us. If your problem is listed below, we're aware of the issue and are working to resolve it as quickly as possible. We will provide suggested workarounds and updates regularly, as we are committed to updating the status of these issues as often as possible.
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If you'd like to report a new issue please click the "Ask A Question" tab to contact our Support team. You can also view a list of resolved issues here.
This page was last updated at 11 am ET on August 27th.
|Issue||Description||Resolution Status||Temporary Solution|
|ePayment receipt icon error||When an applicant who has paid the application fee clicks the payment receipt icon located on the Review and Submit tab of the submitted college, an error page is displayed rather than the receipt page.||Reported||This is a display error only and has no impact on the application fee payment.|
|Recommendation System: Validation rules on Counselor Rec form incorrect||Currently, if any question has been completed on the Counselor Recommendation form, it may be submitted. However, validations should enforce at least one of the following questions to be complete before the form can be submitted: Upload document, Long answer recommendation, or Opt-out.||Reported|
|Country value list display||When attempting to enter an address, in some cases the country dropdown list may not display any values.||Reported||Changing the browser or navigating away from the page then returning may improve the experience. If you have any trouble entering your address in its entirety, please contact our Applicant Solutions Center at email@example.com.|
|Requirements grid: Display of coed and coordinate schools||In the application, the Requirements grid (online version) does not distinguish between coed and coordinate (men's and women's colleges as coordinated entity).||Reported||The PDF version of the Requirements grid makes these differences clear.|
|Adding members with long name causes display issue (specific to browser).||In the application, adding a college with a very long name can occasionally cause the columns to widen in Chrome so that you cannot see the "Remove" icon.||Reported||If this happens and you need to remove a school, please use another browser.|
|Long Answer - Unable to Select and replace existing text with new text using keyboard Ctrl-A/Ctrl-V||When working in the personal essay, the long answer control does not recognize the Ctrl-A then Ctrl-V sequence.||Reported||If you want to replace all the text in your answer by pasting other text in its place, first delete the unwanted text rather than pasting over existing text.|
|FERPA authorization overlay in Firefox||In the application, the FERPA authorization overlay in Firefox does not have scroll bars and in some cases it is possible to "lose" the submit button depending on screen resolution.||Reported||Please try another browser.|
|Early Decision Questions||If an applicants selects Early Decision for a college and then changes the decision plan, questions normally triggered by the Early Decision selection may still display.||Reported|
|Unknown Parent Check Mark||In cases where an applicant first selects Mother or Father for Parent Type and then changes the response to Unknown, the Parent section will not be marked as complete.||Reported||If the applicant answers one of the questions that drives a conditional required question (e.g., occupation which requires employment status or education level which requires further education information), then the conditional questions are still required even when the parent is changed to unknown. The suggested workaround is to remove the answers, eliminating the conditionally required questions, and the green check appears|
|Long Answer: Chrome is cutting off the last line of a paste.||When pasting from Chrome, the last line of your content may not paste.||Reported||As a best practice, always check your pasted content prior to submitting your application.|
|Long Answer: Copy/pasting from Word in Firefox will add formatting text||If you are using Word 11 for Mac and Firefox 14.4.x when you paste your content into the Common App essay answer box you may see additional formatting commands from Word that should not be visible. application to copy your essay into Common App.||Reported||Workaround: Log into Common App using a different browser or use a different word processing application to copy your essay into Common App.|
|Pasting from Google Docs||
Text pasted from a Google doc into an essay or long response field will not retain formatting.
|Print PreviewError Message: The Adobe Reader cannot be found at its installed ln||When using the print preview function in Firefox, likely in the newest version, possibly in combination with a new version of the Adobe Reader plug-in, there is an error message "The Adobe Reader cannot be found at its installed location". Once the error is dismissed the spinning wheel is visible and does not transition to a usable PDF preview, so preview and submission are impacted.||Reported||
The issue will not present itself if another browser other than Firefox is used.
You may be able resolve the PDF display issue in Firefox by following the steps outlined in this url: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Note that the instructions come from Mozilla/Firefox, so it's safe to use, but it does remove extensions and extension data as part of the "reset" that it performs. It can be "undone" afterward if needed by following additional steps.
|PDF: HTML tag between responses to "Does a parent / stepparent work for [School Name]?"||If you answer "Yes" to this question in a college's Questions screen and supply answers to Relationship, First Name, Last Name, Other Name, Title, Department, an HTML break tag "<br>" appears between each of those response segments in the PDF of your Common Application.||Reported|
|PDF: Special characters around ED Agreement Signature||If you are applying under the Early Decision plan and have completed the Early Decision Agreement, you may notice additional text (" ") at the beginning and end of your ED Agreement Signature when you view a PDF copy of your Common Application.||Reported|
- Topic #: 33011-931
- Date Created: 07:31:2013
- Last Modified Since: 08:27:2015
- Viewed: 3970