Applicant Help Center

Welcome to our Help Center. Everything you've ever wanted to know about the online application from creating an account to submitting your material is available here via browse or search.

To see all FAQs, please log into your application and use the Help link to access this page.

   

 

Why We Don't Offer Phone Support

Many applicants, parents, counselors, and teachers continue to call for phone support, and we understand why. Speaking directly to a support representative is an assurance that one’s problems and frustrations are being heard and addressed. Unfortunately, given the volume of users who will interact with our system this year--well over one million, not including parents--phone support would immediately become unsustainable. In addition, the system information that is transmitted when a user submits a request through our Help Center is often critical in helping us identify and solve the problem.

We assure you that every message submitted through our Help Center is evaluated by an individual member of our support team. These professionals work diligently to provide the most accurate and efficient assistance possible. There are times when the complexity of issues prevents them from responding as quickly as they or you would like, but they strive to provide the timeliest responses possible.

  • Knowledge BaseThe Knowledge Base has more than [KBCount] support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  • Ask A QuestionThe Ticket System enables you to directly submit a question to a technical specialist whose expertise matches your inquiry. This online tool helps expedite the resolution of your issue.
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