Knowledge Base

The Knowledge Base has more than 198 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Training Resources
  2. Fixed Issues
  3. Known Issues and Progress Updates
  4. Live Common App Member Schools
  5. Training Resources
  1. My Account / Login
  2. Access from iPhone or Android
  3. Common App ID/CAID
  4. Delete my Application
  5. Heartbleed OpenSSL Bug
  6. IE10 message: "We have detected that you are visiting the Common Application from an unsupported browser. Please check our System requirements page for a list of supported browsers."
  7. Invalid access
  8. Last season's application
  9. Password guidelines
  10. Update account data
  11. Update Registration Information
  1. Dashboard
  2. Progress Status
  3. Looking for a college?
  4. Deadline information
  5. Dashboard
  6. Submitting your Common Application
  7. Print Preview Application
  8. Information on the Application Fee
  9. School Requirements
  10. Submitted Date on Dashboard
  11. Learn to Manage your Application
  12. More...
  1. College Search
  2. Add college to list
  3. College Information
  4. Request Info
  5. Searching for a college name
  6. Sort colleges on result list
  1. My Colleges
  2. Can schools see what other colleges I've applied to?
  3. Current College
  4. Deadline information
  5. Delete/clear answer
  6. Downloaded status
  7. Maximum number of schools
  8. Remove submitted school
  1. Common Application
  2. Application requirements grid
  3. Arts and Athletic Supplements
  4. Attach a resume
  5. Complete Check not display
  6. Deadline information
  7. Decision Plans
  8. Early decision steps
  9. ED requirements
  10. Financial aid
  11. Graduate programs
  12. More...
  1. Recommenders
  2. Add Recommenders for Naviance School
  3. Completion of recommendations
  4. Contact Parchment
  5. Don't forget to assign your teacher recommendation!
  6. FERPA Waiver
  7. International student recommendations
  8. Naviance Matching
  9. Number of recommendations
  10. Other Evaluations
  11. Parchment
  12. More...
  1. Payment & Submission
  2. Application versions
  3. Can't submit
  4. Change to submitted application
  5. College Board Fee Waiver
  6. Common App Fee Waiver
  7. Fee Waivers for College Board and NACAC
  8. How to submit and preview?
  9. How to submit?
  10. No submission confirmation email
  11. Payment Confirmed but not able to proceed
  12. More...
  1. Uploading & Print Preview
  2. Browser Settings for Previewing PDF files
  3. Create PDF
  4. Data Missing on preview PDF
  5. Essay format on PDF
  6. File exceeds upload size
  7. How to submit and preview?
  8. Mac won't open saved file
  9. Preview in Google Chrome
  10. Print preview and watermark
  11. Print Preview not displaying
  12. More...
  1. Member Screen
  2. Resend a Recommender Invite