Knowledge Base

The Knowledge Base has more than 179 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Need to Know
  2. Known Issues and Progress Updates
  3. Live Common App Member Schools A-M
  4. Live Common App Member Schools N-Z
  5. Where can I find information about college deadlines?
  6. Why is my application not submitted even though I paid the application fee?
  1. Timely Tips
  2. Why am I unable to assign an Other Recommender to a school?
  3. Is there a limit to the number of edits I can make to my personal essay once I've submitted an application?
  4. How can I change my FERPA decision?
  5. Can I still assign recommenders after submitting my application?
  6. What is the FERPA Waiver?
  1. Training Resources
  2. Fixed Issues
  3. Known Issues and Progress Updates
  4. Live Common App Member Schools A-M
  5. Live Common App Member Schools N-Z
  6. Training Resources Library
  7. More...
  1. My Account / Login
  2. How can I access my 2014-15 Common Application Account?
  3. How can I delete my application?
  4. How can I update my account's email address and password?
  5. How do I reset my account password?
  6. What are the requirements for creating my account's password?
  7. More...
  1. Dashboard
  2. What are the Writing Requirements?
  3. How can I add a college to my Dashboard?
  4. Where can I see the overall status of each part of my application?
  5. Where are the application requirements for a specific school listed?
  6. How can I view a preview of my application?
  7. More...
  1. College Search
  2. How do I search for a college?
  3. Where can I find more detailed information about a college?
  4. Where can I find the Requirements grid?
  1. My Colleges
  2. Can a college view the list of colleges on the My Colleges list?
  3. Do I need a SlideRoom account for every college in my list?
  4. How can I clear an answer I've entered on the application?
  5. How can I remove a school from my Dashboard?
  6. How many colleges can I add to my Dashboard?
  7. More...
  1. Common Application
  2. ED requirements
  3. Financial aid
  4. Graduate programs
  5. How can I help the Common App with new features and changes?
  6. I was not admitted to my Early Decision college, and now I cannot select Early Decision for another college.
  7. More...
  1. FAFSA Information
  2. Why is the Common Application sending me emails about financial aid and the FAFSA?
  1. Scholarship Information
  2. How can I use Scholar Snapp to submit scholarship applications?
  3. How do I get access to the Scholar Snapp solution?
  4. I already submitted, can I change my answer?
  5. What are the types of scholarships available through Scholar Snapp?
  6. What scholarship information is available here?
  7. More...
  1. Recommenders
  2. Adding and assigning recommenders for Naviance schools
  3. Can I still assign recommenders after submitting my application?
  4. Completion of recommendations
  5. Contact Parchment
  6. Don't forget to assign your teacher recommendation!
  7. More...
  1. Payment & Submission
  2. Change to submitted application
  3. College Board Fee Waiver
  4. Common App Fee Waiver
  5. How can I make an international payment when submitting my application?
  6. How can I submit my Common App?
  7. More...
  1. Uploading & Print Preview
  2. File exceeds upload size
  3. How can I submit my Common App?
  4. Print preview and watermark
  5. What should I do if I am unable to see the Continue button at the bottom of the section or page?
  6. Why is some of my data missing from the preview PDF?
  7. More...