Knowledge Base

The Knowledge Base has more than 202 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Training Resources
  2. Fixed Issues
  3. Known Issues and Progress Updates
  4. More...
  1. My Account / Login
  2. Access from iPhone or Android
  3. Common App ID/CAID
  4. More...
  1. Dashboard
  2. Progress Status
  3. Looking for a college?
  4. More...
  1. College Search
  2. Add college to list
  3. College Information
  4. More...
  1. My Colleges
  2. Can schools see what other colleges I've applied to?
  3. Current College
  4. More...
  1. Common Application
  2. Application requirements grid
  3. Arts and Athletic Supplements
  4. More...
  1. Recommenders
  2. Adding and assigning recommenders for Naviance schools
  3. Assigning recommenders
  4. More...
  1. Payment & Submission
  2. Application versions
  3. Can't submit
  4. More...
  1. Uploading & Print Preview
  2. Browser Settings for Previewing PDF files
  3. Create PDF
  4. More...
  1. Member Screen
  2. Resend a Recommender Invite
  1. FAFSA
  2. Free Application for Federal Student Aid (FAFSA®) Information
  3. Top 5 FAFSA FAQs