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Knowledge Base

The Knowledge Base has more than 723 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Need to Know
  2. Live Common App Member Schools and Writing Requirements (A-C)
  3. Live Common App Member Schools and Writing Requirements (D-K)
  4. Live Common App Member Schools and Writing Requirements (L-P)
  5. Live Common App Member Schools and Writing Requirements (Q-T)
  6. Live Common App Member Schools and Writing Requirements (U-Z)
  1. Timely Tips
  2. Known Issues and Progress Updates
  3. Recent natural disasters in the U.S. and throughout the world
  4. Can I make edits to my application?
  1. Training Resources
  2. Applicant Chat Suspended after February 2nd
  3. Application Term Dictionary
  4. Fixed Issues
  5. Known Issues and Progress Updates
  6. Live Common App Member Schools and Writing Requirements (A-C)
  7. More...
  1. Common App onTrack
  2. How can I log into Common App OnTrack with a password longer than 16 characters?
  3. What mobile operating systems are supported by OnTrack?
  4. How can I download Common App onTrack?
  5. How can I use Common App onTrack?
  6. How can I provide feedback about Common App onTrack?
  7. More...
  1. My Account / Login
  2. How can I delete my application?
  3. How can I update my account's email address and password?
  4. How do I reset my account password?
  5. Recent natural disasters in the U.S. and throughout the world
  6. What are the requirements for creating my account's password?
  7. More...
  1. Dashboard
  2. When is the deadline for my application submission?
  3. How can I add a college to my Dashboard?
  4. Where can I see the overall status of each part of my application?
  5. What are the Writing Requirements?
  6. What does the "Downloaded" status mean?
  7. More...
  1. College Search
  2. How can I add a college to my Dashboard?
  3. How do I search for a college?
  4. What do the Standardized Test search criteria mean?
  5. Where can I find more detailed information about a college?
  6. Where can I find the Requirements grid?
  1. My Colleges
  2. Can a college view the list of colleges on the My Colleges list?
  3. Can I still assign recommenders after submitting my application?
  4. Do I need a SlideRoom account for every college in my list?
  5. How can I access my portfolio?
  6. How can I change my admission plan?
  7. More...
  1. Common Application
  2. Can I make edits to my application?
  3. ED requirements
  4. Financial aid
  5. How can I apply to a graduate program?
  6. How can I resubmit my application?
  7. More...
  1. Courses & Grades
  2. Do all members of The Common Application utilize Courses & Grades in their admissions process?
  3. How do colleges use my self-reported transcript?
  4. How do I report a college course I took during high school in Courses & Grades?
  5. How do I report courses I took before the 9th grade for which I've received secondary school credit?
  6. How do I report post-12th grade courses for which I've received secondary school credit?
  7. More...
  1. Common App for Transfer
  2. Do I need to create a new account if I want to use the new Common App for Transfer?
  3. How can I access the new Common Application for Transfer?
  4. How can I learn more about the new Common App for Transfer?
  5. If I am a Transfer student, do have I have to use the new Common Application for Transfer?
  6. Is data shared between my existing Transfer account and the new Common App for Transfer?
  7. More...
  1. Scholarship Information
  2. How can I use Scholar Snapp to submit scholarship applications?
  3. How do I get access to Scholar Snapp?
  4. How will my data be transferred to Scholar Snapp?
  5. Where can I find helpful information about Scholar Snapp?
  6. Where can I find more Financial Aid information?
  7. More...
  1. Strive For College
  2. What is Strive For College?
  1. Recommenders
  2. Can I submit my application before my recommenders submit their forms?
  3. How can I change my FERPA decision?
  4. How can I change my FERPA waiver in Naviance?
  5. How can my Counselor preview my application?
  6. How do I add and assign recommenders if my school uses Naviance?
  7. More...
  1. Payment & Submission
  2. Can I make a change to a submitted application?
  3. Can I still assign recommenders after submitting my application?
  4. College Board Fee Waiver
  5. Common App Fee Waiver
  6. How can I cancel a pending payment in Flywire?
  7. More...
  1. Uploading & Print Preview
  2. Can I print my completed application and mail it to the college?
  3. How can I submit my Common App?
  4. How do I remove an uploaded file?
  5. I'm having trouble uploading a document. What should I do?
  6. What should I do if I am unable to see the Continue button at the bottom of the section or page?
  7. More...
  1. System Information
  2. Can I have multiple tabs of the Application open at the same time?
  3. Can I use my web browser's "Back" button?
  4. Common App privacy policy and TRUSTe online privacy services
  5. Does the Common Application use "pop-up" windows?
  6. How can I ensure my Common Application account's security?
  7. More...
  1. International Applicants
  2. Application Fees (International Applicants)
  3. Auditions (International Applicants)
  4. English Language Tests: TOEFL, IELTS, PTE, etc. (International Applicants)
  5. Financial Documentation (International Applicants)
  6. Frequently Asked Questions (International Applicants)
  7. More...