Knowledge Base

The Knowledge Base has more than 181 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Training Resources
  2. Fixed Issues
  3. Known Issues and Progress Updates
  4. More...
  1. My Account / Login
  2. 2014-15 Common Application Account availability
  3. Common App ID/CAID
  4. More...
  1. Dashboard
  2. Progress Status
  3. Looking for a college?
  4. More...
  1. College Search
  2. Add college to list
  3. College Information
  4. More...
  1. My Colleges
  2. BC ONLY - MY COLLEGE
  3. Can schools see the My Colleges list?
  4. More...
  1. Common Application
  2. Arts and Athletic Supplements
  3. Decision Plans
  4. More...
  1. Recommenders
  2. Adding and assigning recommenders for Naviance schools
  3. Assigning recommenders
  4. More...
  1. Payment & Submission
  2. Can't submit
  3. Change to submitted application
  4. More...
  1. Uploading & Print Preview
  2. Data Missing on preview PDF
  3. File exceeds upload size
  4. More...
  1. Member Screen
  2. Resend a Recommender Invite