Knowledge Base

The Knowledge Base has more than 202 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Training Resources
  2. Fixed Issues
  3. Known Issues and Progress Updates
  4. Live Common App Member Schools A-M
  5. Live Common App Member Schools N-Z
  6. Training Resources Library
  1. My Account / Login
  2. Access from iPhone or Android
  3. Common App ID/CAID
  4. Delete my Application
  5. IE10 message: "We have detected that you are visiting the Common Application from an unsupported browser. Please check our System requirements page for a list of supported browsers."
  6. Invalid access
  7. Last season's application
  8. Password guidelines
  9. Update account data
  10. Update Registration Information
  1. Dashboard
  2. Progress Status
  3. Looking for a college?
  4. Deadline information
  5. Dashboard
  6. Submitting your Common Application
  7. Print Preview Application
  8. School Requirements
  9. Information on the Application Fee
  10. Submitted Date on Dashboard
  11. Learn to Manage your Application
  12. More...
  1. College Search
  2. Add college to list
  3. College Information
  4. Fee Waivers for College Board and NACAC
  5. Request Info
  6. Searching for a college name
  7. Sort colleges on result list
  1. My Colleges
  2. Can schools see what other colleges I've applied to?
  3. Current College
  4. Deadline information
  5. Delete/clear answer
  6. Downloaded status
  7. Fee Waivers for College Board and NACAC
  8. Maximum number of schools
  9. Questions About Slideroom
  10. Remove submitted school
  11. School Questions
  12. More...
  1. Common Application
  2. Application requirements grid
  3. Arts and Athletic Supplements
  4. Attach a resume
  5. Common App Privacy Policy
  6. Complete Check not display
  7. Deadline information
  8. Decision Plans
  9. Early decision steps
  10. ED requirements
  11. Financial aid
  12. More...
  1. Recommenders
  2. Adding and assigning recommenders for Naviance schools
  3. Assigning recommenders
  4. College Report
  5. Completion of recommendations
  6. Contact Parchment
  7. Don't forget to assign your teacher recommendation!
  8. FERPA Waiver
  9. I misspelled my recommender's name when I entered it.
  10. International student recommendations
  11. Naviance Matching
  12. More...
  1. Payment & Submission
  2. Application versions
  3. Can't submit
  4. Change to submitted application
  5. College Board Fee Waiver
  6. Common App Fee Waiver
  7. How to submit and preview?
  8. How to submit?
  9. No submission confirmation email
  10. Payment Confirmed but not able to proceed
  11. Preview in Google Chrome
  12. More...
  1. Uploading & Print Preview
  2. Browser Settings for Previewing PDF files
  3. Create PDF
  4. Data Missing on preview PDF
  5. Essay format on PDF
  6. File exceeds upload size
  7. How to submit and preview?
  8. Mac won't open saved file
  9. Preview in Google Chrome
  10. Print preview and watermark
  11. Print Preview not displaying
  12. More...
  1. Member Screen
  2. Resend a Recommender Invite
  1. FAFSA
  2. Free Application for Federal Student Aid (FAFSA®) Information
  3. Top 5 FAFSA FAQs